Why can't I access the Cinema offers??
Our cinema portal is an additional benefit which can be added to your tastecard. Whist we can not say exactly why you can't access the portal, here are the rules around accessing:
1. You must be logged into the website or app
2. You must have a valid tastecard membership added to your account to redeem this offer. You can check if you have a valid tastecard membership by selecting "My Account" >> "My Details" in the app or "My Account" on the website once logged in.
3. Your membership must have been upgraded to access our additional benefits. If your tastecard does not come with additional benefits you can always upgrade to take advantage of all the extra savings you can make.
If you still think something is wrong, please contact our Customer Service Team.