What is a renewal?

When signing up to join tastecard we confirm your next renewal price and how long your initial membership period is, before you submit your details to us. All our memberships will renew automatically unless you get in touch to let us know you don't want to continue with your subscription by 5pm the working day before your renewal date.

tastecard is an ongoing subscription service, so a renewal is the processing of a subscription fee for the next membership term. 

Prior to completing the registration for a tastecard subscription we provide details of the ongoing subscription, and details about how long both your initial membership term and subsequent membership terms are.
All our membership subscriptions will renew automatically on the expiry date of the current active tastecard.
Once you have set up your membership, we will send you a confirmation email confirming the details of your subscription. If you are unsure on your next subscription fee or date, please contact our Customer Service Team straight away who will be happy to help.
If you do not wish to continue with your subscription you can of course cancel this at any time by contacting us.
Please note:  Any notification to cancel a subscription will be actioned from the date the cancellation is received. We are unable to perform a retrospective cancellation and refund any subscription fees.

Provide us with as much information as you can to help us locate your account so we can get back to you as quickly as possible. Please make sure to include:

1.    Your full name, as it appears on your membership

2.    The email address you used to register the tastecard

3.    Your full address details, including postcode

When you submit your details to us through our contact page, you will receive an automated reply with a unique reference number. Please check your spam or junk folders for our replies.

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