Please make sure you have the most recent version of our app installed on your phone (Android – Version 6.16.28 OR iOS –Version 6.9.20)
Insert your email on the first page then click the "forgotten password" option
If we recognise the email we will send you a link to re-set your password
Check your inbox and spam /junk folders for your password re-set email. If this hasn't arrived in a few minutes search for "tastecard" in your mailbox.
Once you can see the email, click the link and re-set your password. Your password needs to include 8 characters, an uppercase letter, lowercase letter and a number (it can't be the same as an old password you may have used previously)