How do I cancel my tastecard?

We know things are a little different at the moment, and depending on where you live you might be getting used to different restrictions to keep us all safe. We have been working hard to add extra benefits to your tastecard so you can enjoy more from home via our new app. Make sure you have the most upto date app from your App / Play store to get the most out of your tastecard!

However, if you feel you are not currently getting the most out of your tastecard, we’re happy to extend your membership for free. To find out more about extending your membership click "contact us" and include #tcextension in your message with as much detail about your membership as possible, we need you to do this before your renewal date.

If you are looking to cancel your subscription you can do this yourself or contact us directly.

Yourself via our cancellation form

You need to visit our cancellation page, and follow the cancellation links at the bottom of each page. You will be asked to sign into our website and then enter your membership details as they are seen on your account. Once fully completed you will receive a confirmation email within the hour confirming that your subscription has been cancelled. This form can be completed up to 11.55pm the night before your renewal date. 

If you do not receive an email from us confirming your subscription has been cancelled, then your subscription is not cancelled so please contact our Customer Service Team by 5pm the working day before your renewal date if you have any issues. (Please ensure you check your junk or spam folder before contacting, just in case).

NOTE: Cancelling your membership will stop the next subscription fee from being processed, however your current membership will remain active until the next expiry date.

Email

Please click the green "Contact Us" button and provide us with your:

  • Full name
  • Membership number
  • Email address used to set the membership up
  • Full address details including post-code.
  • Reason you'd like to leave

You will receive an automated reply when you have submitted your contact which will include a  unique reference number. If you do not receive this please check your spam or junk folders. Emailing us does not stop the subscription, we need to manually action this for you. Please make sure you contact us by 5pm the last working day before your membership is due to renew otherwise, we can't stop your next subscription payment being taken.

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